A nasty term. Also a multi-disciplined approach to achieving organisational objectives by making best use of knowledge

"If Hewlett Packard knew what Hewlett Packard knows, we would be three times more profitable." – Lew Platt

Questions to ask to generate future knowledge growth are:

• How can we share (increase the flow) what we already know?
• How can we turn tacit into explicit for use by all?
• What are the gaps and how we do we fill them?
• How can we apply this new knowledge?

See also

• Archetypes
• Personas
• Knowledge network

Further reading

• Wikipedia: Knowledge Management