What is Knowledge Management?

A1: It's the latest ICT fad and will go the way of TQM.
A2: It's an umbrella term to cover the approaches and techniques used by learning organisations to utilise their corporate knowledge to meet their stated needs.

Needs some definitions around those two words ''knowledge'' and ''management''

• knowledge
• management

Further reading:

• Knowledge Management
• Nature of Knowledge
• Knowledge as flow or item
• Collaboration
  

What would KM do for me and my company?

Mike believes that in order to enable any organisations wider vision we need to foster and grow knowledge sharing by removing boundaries. This will lead to higher quality innovative solutions and opportunity generation with the organisations publicised strategies.

Principles

A ''Way We Work Here'' is underpinned by the following knowledge principles:

1. The Way We Work Here supports the stated organisations vision and shared values
2. We are the knowledge guardians. It's not our knowledge; it belongs to ...
3. We are all responsible for nurturing corporate knowledge
4. We can all use the knowledge gained from information
5. We all have the duty to ensure that knowledge flows where and when it is needed
6. We will work in an intuitive way when we apply knowledge principles
7. We will be supported and rewarded for working within our knowledge environment

This way of working is about nurturing people because 'knowledge growth' is a social experience requiring exchange and interaction. Knowledge is something that is in constant transition and needs to be questioned, tested and discussed but not controlled.
Whilst ICT is an enabler of this social interaction it is to be remembered that they are 'only' tools aiding and enhancing this fundamental experience which is an attitude/world-view.

See also:

• Knowledge Management

What does KM look/feel like?

• Information viewpoint(item)
• People viewpoint (flow)